This is how to make digital work for L&D to equip retail workers with all they need, as they need it, in a way that shapes how they think and act on-the-job.
It’s a well trodden path… A new L&D function is born – or a new custodian arrives into an existing function – and a review is undertaken of ‘what learning is required’. Induction is developed. […]
Don’t buy an LMS thinking it will be ‘the answer’. Workers don’t need it and they don’t need content. They need help with their work and career-related goals.
The point of L&D is to affect performance, from technical and core skills, transitions and change. But somewhere along the line we got stuck running courses.
L&D are often too busy delivering training to dedicate time to developing digital solutions. As a result, they neglect the opportunity for greater impact.
Blended learning no longer means supplementing formal learning with additional materials. The whole thing has been flipped but how should L&D respond?
It’s not about us. It’s about them but we need to be more creative and practical in how fix company induction to support new starters to perform.
Despite the headlines, attention spans are not reducing but perhaps tolerance for workplace learning offerings is?
What motivates people to learn online at work? Knowing the answer will dictate your approach to digital L&D.
Rather than using technology to scale L&D initiatives, what can be learned from the success of the iPhone in finding new ways of helping workers to do what they want to do, better?